- Delta Air Lines recently overhauled its loyalty program, including restricting Sky Club lounge access.
- The moves comes as the airline opens several new lounges in its desire to attract more high-dollar customers.
- One of the carrier’s biggest lounges is at LAX, complete with an outdoor deck and bar.
Delta Air Lines angered a lot of its customers last month when it announced sweeping changes to its SkyMiles loyalty program.
Among the changes are new restrictions to its Sky Club lounge, with Delta-branded credit card holders no longer getting unlimited access starting in 2025.
The airline confirmed to Insider that the Sky Club restrictions are being put in place to address continued overcrowding at the lounges, among other factors.
Delta CEO Ed Bastian has since admitted the company “went too far” in its program overhaul, saying modifications will be announced.
In the meantime, Delta is continuing to open more Sky Clubs across its network.
Take a look at the newest one in Los Angeles, which has luxuries like a taco bar and an outdoor deck to attract Delta’s more high-dollar customers.